Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can no longer offer a refund or exchange.
The Bathing Raven
1184 Richmond Rd.
Amissville, VA 20106
Please indicate whether you wish a refund or exchange of merchandise.
Once we receive your item, we will email you a notification of receipt, and confirm if the item qualifies for a refund.
If approved, a credit for the cost of the item minus shipping costs will be applied to your original method of payment. Please allow 15 days for this to reflect in your account.
If approved, we will process your exchange. If the new item is a different price, we will refund or charge the difference to your original method of payment plus shipping cost. Please allow 15 days for this process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be emailed to you.
Shipping costs are non-refundable. Shipping to return or exchange an item is the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted.
Please contact our friendly team at firstname.lastname@example.org. We always strive to make our customers' experiences the best they can be.