Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can no longer offer any refunds or exchanges.
The Bathing Raven
1184 Richmond Rd.
Amissville, VA 20106
Please indicate whether you wish a refund or exchange of merchandise.
We will email you a notification once we receive and inspect your item. We will also confirm if it qualifies for a refund.
If approved, your refund will be processed. A credit for the cost of the item minus shipping costs will automatically be applied to your original method of payment. Please allow 15 days for this process. Often banks and credit card companies take time to post refund credits to your account.
We will email you a notification once we receive and inspect your item. We will also confirm if it qualifies for an exchange.
If approved, we will process your exchange. If the new item is a different price, we will refund or charge the difference to your original method of payment plus shipping cost. Please allow 15 days for this process.
We only replace items if they are defective or damaged. Should this occur, please save all original packaging materials. Do NOT mail the item to us. Email us at firstname.lastname@example.org with photos of the damaged item, the shipping box clearly showing address label, and any box damage. We will be happy to help.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please contact our friendly team at email@example.com. We always strive to make our customers' experiences the best they can be.