If you don't see your question answered here, please get in touch at email@example.com, by chat, or at 540-212-9174 (M-F, 10am-4pm, ET). We are happy to help.
Where are you located?
We are part of a historic, private farm just outside of "Little" Washington, VA (90 minutes west of Washington, D.C.). All our products are created right here.
How long will you take to ship my items?
We understand wanting your fabulous new stuff asap! For retail orders, we strive to ship within 1-3 business days. For bulk, wholesale, or special event orders, please allow 10-14 business days.
Do you ship internationally?
Of course. And we’d LOVE to see pics of your new Bathing Raven candle once it arrives! Especially pics that show it off with a view of your hometown, or something specific to your area. Email us a photo, or tag us on social media (@thebathingraven). If we end up reposting or using your photo in any way, we’ll give you a 15% off coupon to use on your next purchase!
Do you offer bulk discounts? Do you sell wholesale?
Yes and yes. For one-time events (weddings, corporate events, baby showers, etc.), Please email us at firstname.lastname@example.org
to start the conversation.
For wholesale opportunities (boutiques, grocers, hotels, etc.), please click here
for more info.
How do I exchange/return my item?
Please see our Return Policy page for info on returns, exchanges, or items damaged in shipping.
Can I send my order as a gift?
Of course! When ordering, there is a spot for notes/comments. Please write the note you'd like the recipient to receive. We will copy your note word-for-word, so please double-check it, and sign your name(s) as you want it to appear on the note.
Is there a way I can read more reviews before I order?
Absolutely. If you’ve never ordered before, we understand wanting to learn more. Click on a product to read a review. You can also visit our Etsy shop here
, to see 198 (out of 199) 5 Star reviews.
Do you have a brick-and-mortar store? Where can I buy your products in my area?
We do not have a physical retail space. But our stockists have some beautiful ones! Please reach out with your location and we'll guide you to our closest partner shop.
I bought one of your products at a local event and love it! When will you be back in my area?
Check out our Live Event Calendar here
. This calendar is always current.
I'm a retail buyer. What is your trade show schedule this year?
We often show at the AmericasMart Atlanta January market. Please note, we are taking a break for 2023. We plan to return in 2024.
Help! The item I want is sold out/doesn’t appear on your site anymore.
Don't worry. Your item may have briefly sold out, or may have been put into hibernation as a seasonal product. If it’s seasonal, we may still have some in stock. Please reach out to inquire about restocks, seasonal, and discontinued items.
How often do you release new scents?
Typically, we release 1-2 seasonal scents in January, in May, and in early fall. But if we feel inspired, another could pop up at any time.
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(@thebathingraven for both) for exclusive deals, sales, and new releases.